Ever had the problem, because of a sub-optimal DNS implementation, that your CUE doesn't want to use the FQN in EHLO? Your SMTP Server keeps sending "Helo command rejected: need fully-qualified hostname"? Then you should try to set the CUE hostname via CLI. You could set it to something like "hostname CUE.lab.local". This doesn't work via GUI!!
Packet Capture with hostname CUE:
No. Time Source Destination Protocol Length Info
14 26.796002 172.20.20.88 172.20.20.2 SMTP 98 S: 220 labstest.lab.local ESMTP Postfix
16 26.796002 172.20.20.2 172.20.20.88 SMTP 62 C: EHLO CUE
18 26.800002 172.20.20.88 172.20.20.2 SMTP 227 S: 250-labstest.lab.local | 250-PIPELINING | 250-SIZE 10485760 | 250-VRFY | 250-ETRN | 250-AUTH CRAM-MD5 GSSAPI | 250-STARTTLS | 250-ENHANCEDSTATUSCODES | 250-8BITMIME | 250 DSN
19 26.804002 172.20.20.2 172.20.20.88 SMTP 82 C: MAIL FROM:<CUE@lab.local>
21 26.812002 172.20.20.88 172.20.20.2 SMTP 66 S: 250 2.1.0 Ok
22 26.812002 172.20.20.2 172.20.20.88 SMTP 90 C: RCPT TO:<andre@provider.de>
24 26.812002 172.20.20.88 172.20.20.2 SMTP 123 S: 504 5.5.2 <CUE>: Helo command rejected: need fully-qualified hostname
25 26.812002 172.20.20.2 172.20.20.88 SMTP 58 C: RSET
27 26.816002 172.20.20.88 172.20.20.2 SMTP 66 S: 250 2.0.0 Ok
28 26.816002 172.20.20.2 172.20.20.88 SMTP 58 C: QUIT
31 26.816002 172.20.20.88 172.20.20.2 SMTP 67 S: 221 2.0.0 Bye
Packet Capture with hostname CUE.lab.local:
No. Time Source Destination Protocol Length Info
111 840.239998 172.20.20.88 172.20.20.2 SMTP 98 S: 220 labstest.lab.local ESMTP Postfix
113 840.243998 172.20.20.2 172.20.20.88 SMTP 79 C: EHLO CUE.lab.local
115 840.243998 172.20.20.88 172.20.20.2 SMTP 227 S: 250-labstest.lab.local | 250-PIPELINING | 250-SIZE 10485760 | 250-VRFY | 250-ETRN | 250-AUTH CRAM-MD5 GSSAPI | 250-STARTTLS | 250-ENHANCEDSTATUSCODES | 250-8BITMIME | 250 DSN
116 840.251998 172.20.20.2 172.20.20.88 SMTP 86 C: MAIL FROM:<CUE@lab.local>
118 840.259998 172.20.20.88 172.20.20.2 SMTP 66 S: 250 2.1.0 Ok
119 840.259998 172.20.20.2 172.20.20.88 SMTP 90 C: RCPT TO:<andre@provider.de>
121 840.267998 172.20.20.88 172.20.20.2 SMTP 66 S: 250 2.1.5 Ok
122 840.267998 172.20.20.2 172.20.20.88 SMTP 58 C: DATA
124 840.267998 172.20.20.88 172.20.20.2 SMTP 89 S: 354 End data with <CR><LF>.<CR><LF>
125 840.287997 172.20.20.2 172.20.20.88 SMTP 1500 C: DATA fragment, 1448 bytes
174 840.303997 172.20.20.2 172.20.20.88 SMTP 1500 C: DATA fragment, 1448 bytes
177 840.303997 172.20.20.2 172.20.20.88 SMTP 1500 C: DATA fragment, 1448 bytes
178 840.303997 172.20.20.2 172.20.20.88 SMTP 1500 C: DATA fragment, 1448 bytes
179 840.303997 172.20.20.2 172.20.20.88 SMTP 1500 C: DATA fragment, 1448 bytes
180 840.303997 172.20.20.2 172.20.20.88 IMF 440 from: Cisco Unity Express <CUE@lab.local>, subject: Message Notification, (text/plain) (audio/x-wav)
189 840.307997 172.20.20.88 172.20.20.2 SMTP 89 S: 250 2.0.0 Ok: queued as 93155E8CE43
190 840.307997 172.20.20.2 172.20.20.88 SMTP 58 C: QUIT
193 840.311997 172.20.20.88 172.20.20.2 SMTP 67 S: 221 2.0.0 Bye
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